Service & Support

From calibration order to delivery

Whether you have questions about calibration or special requests regarding the shipment of your measuring instrument, we are here to assist you step by step.
Learn relevant information and more about the process by simply clicking through the individual steps (arrow to the right).

Step 1



Clear clarification of the task based on your application
Physical requirements for processes/measurement task
Consideration of normative documents
Decision rule: Evaluation of conformities
Determination of adjustment criteria
Safety-relevant aspects such as DGUV V3 testings

Step 2


Consulting & Engineering

Definition of relevant parameters
Selection of the correct calibration method
- Proficiency check of existing systems
- Advantages of alternative systems
- Optimization of systems

Engineering solutions from one source: concept development and creation
- Procurement of new systems
- Data acquisition and data management via individual software
- Qualification/stabilization
- Calibration
- Validation

Step 3


Metrological services

Evaluation of the input status of the measuring system
Realization of the calibration method
Stability testing
Documentation of „as found“ and „as left“ values
Specification of characteristic curve approximations
Evalution of conformity
Approval by the laboratory of imetrologie

Step 4


Result report & feedback

Creation of a result report with all relevant information: Measured values, measurement deviations, uncertainties, installation conditions, determined properties as well as the specification of the calibration method.
In the case of anomalies, immediate consultation with the customer for the purpose of further action.
Verification of the result report for individual agreements with customers

Step 5


Final support

Quick introduction to the application of the customer
Interpretation of the result report and recommendations for reliable
and long-term stable use as a standard measuring system

Joint commissioning of your system (test equipment) into the operational condition

Step 6



Detection of metrological abnormalities: Oxidations, lack of insulation, leaks, chemical contaminations, hysteresis effects, inhomogeneities or instabilities
Repair of your systems or manufacturer-independent consulting and new procurement of adequate replacement (commodity) based on your metrological requirements
Maintenance of mechanical and electronic measuring systems

Step 7


Knowledge Management

Imparting of theory and practice
Individual training and workshops in the imetrologie laboratories or on-site at the customer premises
Determination of etrological influences in your process, creation of a mathematical model and uncertainty balance in Excel or GUM-Workbench

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